Shipping Policy

Order Processing

All orders are processed and dispatched within 1–2 business days. Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has shipped, you will receive a confirmation email containing your tracking information.

Shipping Time

After dispatch, orders typically arrive within 7–12 business days, depending on your location.

Please note that delivery times are estimates and may occasionally be affected by customs processing, public holidays, peak shopping periods, weather conditions, or carrier delays.

Estimated total delivery time: 8–14 business days from the date your order is placed.

Shipping Rates

Shipping costs are calculated at checkout based on your location and order. Any applicable charges will be displayed before you complete your purchase.

Order Tracking

Once your order has shipped, you will receive a tracking number by email. Please allow 2–4 business days for tracking information to become available or update after dispatch.

Customs and Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are not included in your order total and are the responsibility of the customer.

We are not responsible for delays caused by customs processing.

Incorrect Shipping Information

Please ensure that your shipping address is complete and accurate before placing your order. Contact us within 12 hours of purchase if you need to correct your information.

Once an order has been processed or shipped, we may be unable to change the delivery address. We are not responsible for packages that are delayed, returned, lost, or delivered incorrectly because of inaccurate information provided at checkout.

Delayed or Lost Orders

If your order has not arrived within the estimated delivery period, please check your tracking information before contacting us.

For further assistance, email us at simoraeshop@gmail.com with your order number. We will review the shipment and work with the carrier to resolve the issue.

Contact Us

For any questions regarding your order or delivery, contact us at:

Email: simoraeshop@gmail.com
Response time: Within 1–2 business days