Shipping Policy

Last updated: August 19, 2026

Thank you for shopping with Simorae. This Shipping Policy explains our order processing, delivery estimates, shipping charges and what to expect after placing an order.

Order Processing

Orders are normally processed within 1–2 business days after payment has been successfully confirmed.

Business days do not include weekends or public holidays.

During periods of high demand, product launches, promotions or holidays, processing may take slightly longer. If a significant delay affects your order, we will contact you using the information provided at checkout.

Processing time is separate from shipping and delivery time.

Estimated Delivery Time

Delivery times vary depending on the product, fulfilment location and delivery destination.

Most orders are expected to arrive within approximately 7–15 business days after dispatch. Some products or destinations may require additional transit time.

Where a different delivery estimate is displayed on the product page, at checkout or in your order confirmation, that product-specific estimate will apply.

Processing time is separate from delivery time. Orders are normally processed within 1–2 business days before dispatch.

Delivery estimates are not guaranteed delivery dates. Actual delivery times may be affected by:

• Product availability;

• The fulfilment location;

• The customer’s delivery address;

• The selected shipping method;

• Carrier operations;

• Customs processing;

• Severe weather;

• Public holidays; or

• Other circumstances outside our reasonable control.

If a significant delay affects your order, please contact us at simoraeshop@gmail.com so that we can investigate.

Shipping Availability

Shipping availability may vary by product and delivery destination because products may be fulfilled by different suppliers or fulfilment partners.

The availability of a shipping rate at checkout confirms whether we can currently accept an order for the selected product and delivery address. If no shipping option appears after entering your address, we are currently unable to ship that order to the selected destination.

The countries and regions we serve may change as our fulfilment network expands. Availability at checkout will reflect our current shipping coverage.

Shipping Charges

Shipping charges and any available free-shipping promotions are calculated and displayed at checkout before payment is completed.

Shipping costs may vary depending on:

• The product;

• Package size or weight;

• Delivery destination;

• Selected delivery method; and

• Any active shipping promotion or order-value threshold.

The shipping charge displayed at checkout at the time of purchase forms part of your order.

Order Confirmation and Tracking

After placing an order, you will receive an order-confirmation email at the email address provided during checkout.

When tracking information becomes available, you will receive a shipping-confirmation email containing your tracking number or tracking link.

Tracking information may require 2–5 business days after dispatch to begin showing movement. This does not necessarily mean that the package has not been shipped.

If your tracking information has not updated after five business days, please contact us at simoraeshop@gmail.com.

Multiple Packages

Orders containing multiple products, bundle items or promotional gifts may be fulfilled from different locations.

As a result:

• Items from the same order may arrive in separate packages;

• Packages may have different tracking numbers;

• Packages may arrive on different dates; and

• Receiving one package does not necessarily mean that the remaining items are missing.

You will not be charged additional shipping fees solely because Simorae divides an order into multiple packages after checkout.

Order Changes and Cancellations

Please review your delivery address and order information carefully before completing your purchase.

If you need to change or cancel an order, contact us within 12 hours after placing it. We will make every reasonable effort to assist, but changes and cancellations are not guaranteed once an order has entered processing or has been submitted for fulfilment.

Once an order has shipped, we cannot change its delivery address or cancel it. You may request a return after delivery in accordance with our Return and Refund Policy.

Any mandatory cancellation rights provided by applicable law remain unaffected.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address, including any apartment, unit, building or postal information required for delivery.

Simorae is not responsible for delays caused by incorrect or incomplete address information supplied by the customer.

If an order is returned, lost or cannot be delivered because the address was incorrect, incomplete, unclaimed or refused, we may:

• Offer reshipment at the customer’s expense; or

• Issue a refund less any non-recoverable shipping costs, where permitted by law.

Contact us immediately if you notice an address error. We cannot guarantee that an address can be changed after fulfilment begins.

Customs, Import Taxes and Duties

Orders delivered across borders may be subject to customs inspections, import duties, taxes or other charges imposed by the destination’s authorities.

Unless expressly stated at checkout, these charges are not included in the product price or shipping charge and are the customer’s responsibility.

Simorae does not control customs charges or processing times. Customers are responsible for complying with applicable import requirements.

Where applicable law requires duties, taxes or other mandatory charges to be included or disclosed differently, the applicable law will prevail.

Delayed Orders

Carrier delays can occasionally occur. If your order has not arrived by the end of the estimated delivery period, please:

1. Review your tracking information;

2. Confirm that the delivery address is correct;

3. Check for carrier notices or attempted-delivery updates;

4. Contact the carrier, where appropriate; and

5. Contact Simorae if you still require assistance.

We will make reasonable efforts to investigate delayed shipments with the carrier or fulfilment provider.

A delay does not automatically mean that a package is lost. Any rights you may have under applicable consumer law remain unaffected.

Lost Packages

If tracking has not updated for an extended period or the carrier confirms that a package is lost, please contact us.

We will review the tracking history and may open an investigation with the carrier or fulfilment provider. Depending on the circumstances, we may provide a replacement, refund or another appropriate resolution.

If tracking states that an order was delivered but you cannot locate it, please:

• Check the delivery location and surrounding area;

• Ask members of your household or neighbours;

• Check for a delivery photograph or carrier notice;

• Contact the carrier; and

• Contact Simorae if the package remains missing.

Each claim will be reviewed based on the tracking information and available evidence.

Damaged Packages or Products

If your order arrives damaged, defective or materially different from what you ordered, contact us as soon as possible.

Please provide:

• Your order number;

• A description of the issue;

• Photographs of the product;

• Photographs of the packaging; and

• A photograph of the shipping label, where possible.

Keep the product and all original packaging until we have reviewed your request. Resolution will be handled in accordance with our Return and Refund Policy and applicable consumer law.

Refused and Unclaimed Deliveries

Customers are responsible for monitoring tracking information and collecting packages when required.

If an order is returned because it was refused or remained unclaimed, we may offer reshipment at the customer’s expense or issue a refund less any non-recoverable shipping costs, where permitted by law.

This does not apply when delivery was refused because the package was visibly damaged or where the customer has another valid right under applicable law.

Contact Us

For shipping or delivery questions, contact us at:

Simorae
Website: https://simorae.com
Email: simoraeshop@gmail.com